If you are an LL Bean customer, you’re going to get a letter informing you about a new return policy. LL Bean is sending letters to all on record costumers informing them of a new return policy that will give the purchaser one year from date of purchase – with receipt – to return the product for a refund.
Those who shopped at LL Bean and used the return policy for what it was intended – if it’s broken or not up to standards the product will be replaced – will still find that LL Bean will still stand behind its products. But those who buy a pair of shoes and ten years later complain the shoe doesn’t fit and want a bigger pair; or wear the knees out of a pair of jeans that have changed color from years of washing and rough use; or buy a product at a garage sale and want to cash it in for the sale price, will be disappointed.
As Pogo said, “We have met the enemy and they are us.”